General conditions of use

GENERAL INFORMATION

  • The online store www.orto-bar is managed by:
  • Kir d.o.o,Grablovičeva 1, 1000 Ljubljana
  • Tax number: SI 99568837
  • Registration number: 5391881000
  • The company Kir d.o.o. is registered in the court register at the District Court in Ljubljana: registration number
  • Payments with credit and payment cards are made through the Saferpay system using a secure SSL connection.

AVAILABILITY OF INFORMATION PRIOR TO CONCLUSION OF CONTRACT

The seller undertakes to provide the following information to the buyer before he is bound by the contract or offer:
podatke:

  •  the main characteristics of the tickets (location - in which room in the Orto bar the event will take place, date
    of the event, opening time of the bar, start time of the event, end of the event and who is the performing artist
    of the event) for events in the Orto bar
  • company, company headquarters, e-mail address and telephone number of the organizer's company
  • final price of tickets for events in the Orto bar, in €, including taxes in advance and marked price on
    the day of the event, which is usually higher or equal
  • information about the appeal procedure

BUYING TICKETS IN THE ORTO BARA ONLINE STORE

1. Find your event(s).

2. Press “Add ticket to basket”/ “or more from the event.”
3. After adding the ticket to the basket, press "Show basket"
4. Select the number of tickets.
5. Press Continue to checkout.
6. Enter your information to process the order.
7. Select the payment method | PAYMENT BY UPN PAYMENT ORDER TO OUR TRANSACTION ACCOUNT | or |PAYMENT AND
CREDIT CARD,

8. Press "buy now".

  • If you chose to pay by card, upon successful transaction you will receive one or more tickets, one or
    multiple events per email address provided.
  • If you chose to pay with a UPN payment order to our TRANSACTION ACCOUNT, you will receive instructions for
    payment to your email. Please settle the amount within 24 hours and on the last day
    plačila je dva dni pred datumom izbranega dogodka.Po prejetju plačila, boste prejeli  eno ali več
    tickets, one or more events to the given email address.

The seller uses the obtained data exclusively to carry out the desired electronic purchase transaction
tickets.

More in the legal notice on the protection of personal data on our website.

FUNDS OF PAYMENT

  • The seller's full range of means of payment includes:
  • Credit and payment cards (Eurocard/Mastercard, Visa)
  • With a UPN payment order (you must settle the payment order within 24 hours of order confirmation and the last day of possible payment is two days before the date of the selected event)
  • When paying with credit cards online, it is necessary to enter information about the no. cards, validity and CVC codes.
  • OPOZORILO: Plačevanje s kreditnimi/plačilnimi karticami se izvaja na bančni spletni strani! Vse pogoje plačevanja in varnostne protokole določa in vrši banka.

PRINT@HOME TICKET

  • print@home tickets (print tickets at home) are saved in a PDF file, for which you need to have at least Adobe Reader 7.0 installed on your computer.
  • When you enter the event at the Orto bar, we will check the Print@home ticket with a barcode reader and exchange it for a wristband with which you can move freely around the venue.

TICKET SECURITY

  • Tickets may not be misused, copied or altered. An individual ticket is valid upon first entry to the event, which means that the first ticket accepted with its identification (bar code) is valid. Do not publish the ticket barcode and protect it properly, both against loss and physical damage or unauthorized copying and forwarding. All subsequent tickets with the same identification are automatically invalid. By using an authorized ticket, the user accepts the general conditions of the event organizer and the rules of the institution where the event takes place (Orto bar).
  • The customer is bound by the general conditions valid at the time of purchase (submission of the online order). When placing an order, the user is specifically reminded of the general business terms and conditions and confirms his familiarity with them by placing the order. The general terms and conditions of business are also available for inspection at the seller's address in printed form and marked with the date of change. The seller reserves the right to change the general terms and conditions of business, and the general terms and conditions of business that were valid at the time of purchase shall apply to each other. The competent court in Ljubljana is competent to resolve any disputes.

OUT OF COURT RESOLUTION OF CONSUMER DISPUTES

  • In accordance with the legal norms of Kir d.o.o. does not recognize any provider of out-of-court resolution of consumer disputes as competent to resolve a consumer dispute that a consumer may initiate in accordance with the Act on out-of-court resolution of consumer disputes. Kir d.o.o. enables online shopping in the territory of the Republic of Slovenia, here in the general terms and conditions it publishes an electronic link to the platform for the online resolution of consumer disputes (SRPS): https://ec.europa.eu/consumers/odr
  • The aforementioned regulation comes from the Act on the Out-of-Court Settlement of Consumer Disputes, Regulation (EU) No. 524/2013 of the European Parliament and of the Council on the online resolution of consumer disputes and the amendment of Regulation (EC) no. 2016/2004 and Directive 2009/22/EC.

TICKET COMPLAINTS

  • In accordance with point 12 of Article 43 of the Consumer Protection Act, the consumer does not have the right to withdraw from the contract for leisure services in which the company undertakes to fulfill its obligation on a specific date or within a specific period. According to the stated legal exception, according to which the consumer has no right to withdraw from the purchase of tickets that were purchased through the Orto bar online store or physically in the Orto bar and to request a refund for them.The buyer of tickets via UPN payment order must pay the ticket order to our TRR within 24 hours at the latest. The last day of possible payment is two days before the event !Otherwise, the buyer is not entitled to a refund of money and tickets. In case of cancellation of the event in the Orto bar organized by Kir d.o.o. or changes to the date of such an event, Kir d.o.o. will organized a refund or informed customers about an alternative event date. In the event that the event in the Orto bar is organized by other organizers who sell tickets through other sellers, the buyer must contact the event organizer.
  • In the case of lost or stolen tickets, the customer is not entitled to a refund, exchange or replacement tickets. It is the buyer's duty to check the validity of the date, time and location of the event for which he bought the ticket.

APPEAL PROCEDURE

  • Submit the complaint in writing to the email address: info@orto-bar.com

ONLINE TICKETS PURCHASE IS COMPLETED

  • Before clicking on Payment, the buyer is obliged to carefully check all the information about the purchase (date, time, method of collecting the ticket and the amount of the purchase, who is the performer)
  • After the purchase of tickets, which is made directly after clicking on the payment, changes or withdrawal from the purchase are no longer possible.

COLLECTION OF PERSONAL DATA

  • Personal data is collected when the personal data of the user of the seller's online store is entered. If you want to purchase tickets through the seller's website, you must enter your first and last name, address and email address, where we will send you an electronic ticket in PDF format with a barcode after the purchase. Data is entered and stored exclusively for the purpose of selling an electronic ticket. More about the storage, collection and use of personal data in the LEGAL NOTICE ON THE PROTECTION OF PERSONAL DATA on our site and in the GDPR NOTICE on our site.

USE OF PERSONAL DATA

  • Personal data collected through the seller's online store is used for the operation of the site and the provision of services or transactions that you have requested or consented to. This is the sale of an electronic ticket for an event at the Orto bar, or you have signed up for our e-newsletter. More about the storage, collection and use of personal data in the LEGAL NOTICE ON THE PROTECTION OF PERSONAL DATA on our site and in the GDPR NOTICE on our site.

PROTECTION OF PERSONAL DATA

  • The seller will not pass on personal data to third parties without your permission. The seller protects personal data. Seller uses various technology and procedures to help protect your personal information from unauthorized access, use or disclosure. The personal data you provide is stored on servers to which only an authorized person has access and located in secured premises. When you transmit sensitive data or information (e.g. credit card number) via the Internet, you are on the website of a bank or payment processor, where encryption, SSL (Security Socket Layer) protocol is used. More about cookies, storage, collection and use of personal data in the LEGAL NOTICE ON THE PROTECTION OF PERSONAL DATA on our site and in the GDPR NOTICE on our site.
GDPR
LEGAL NOTICE ON THE PROTECTION OF PERSONAL DATA

ORTO BAR RULES

Visitors who show visible signs of intoxication may be prohibited from entering the Orto bar. Minors (under the age of 16) are not allowed to enter the Orto bar, except when accompanied by their parents. Minors over the age of 16 must leave the bar by midnight. In the Orto bar, we do not serve alcoholic beverages and other drinks to which alcoholic beverages have been added to persons under the age of 18, and we do not sell tobacco products to them. We do not serve alcoholic beverages to people who show obvious signs of intoxication. We do not serve or sell alcoholic beverages to persons who can be reasonably assumed to be passing them on to persons under the age of 18. It is not allowed to take glassware from the Orto bar to the bar's yard after midnight. Dear guests, we kindly ask you to pour your drinks into plastic glasses on the counter before the exit. Guests of the Orto bar are asked not to bring their own drinks into the area of ​​the bar. The area of ​​the bar is the driveway, the terrace, the yard in front of the bar and the bar itself. Also, please do not pollute the listed surfaces with your waste. Orto bar is under video surveillance!

REGULATIONS ON THE STORAGE OF CLOTHING AND OTHER THINGS IN ORTO BAR

The cost of keeping one thing in the wardrobe is 2€. For a lost wardrobe number, we charge €5. When entering the Orto bar, it is mandatory to hand in backpacks, bags, suitcases and other large luggage. The reason is for the general safety of guests. When leaving things for safekeeping, the guest receives a number, which he must keep carefully as proof that he has left the thing for safekeeping in the cloakroom in the Orto bar. A cloakroom number is always issued for only one item that the guest leaves for safekeeping. This is for the sake of transparency over the given things. The cloakroom number is always issued only to the guest who is the owner of the given item. If the guest does not present the wardrobe number when picking up things from the cloakroom, or if he does not have any other proof that he left the thing for safekeeping, the authorized person does not release the things until the bar closes, when the identity can be more easily established. All things found in the Orto bar are kept in the wardrobe. We keep found things for 14 days. The caterer is responsible for things stored in the cloakroom if the damage was caused by his fault or the fault of an authorized person. The caterer's liability is excluded if things were destroyed or damaged due to circumstances that could not be avoided or prevented. Or due to some cause in itself things.Or if they disappeared or were damaged due to the fault of the guest himself or due to the fault of those the guest brought with him. When leaving things for safekeeping in the Orto bar, guests must not put drinks on the locker shelf or enter the locker room without authorization. 

SMOKING ROOM RULES

Food and drink may not be consumed in the smoking area. The smoking room is intended exclusively for smoking, service is not allowed in the room. The maximum number of persons allowed in the smoking room is 50

SECOND

  • The validity period of the offer is determined by the seller, as well as the prices, which are valid until cancellation. The seller is liable for VAT from the organization of the event. The list of transactions is kept in electronic form by the seller.

PRIVACY POLICY CHANGES

  • Seller reserves the right to change this policy at any time. In doing so, we will always notify you of a substantive change to the policy by publishing the change on the home page of the website or by sending you a notice of the change.

RESPONSIBILITY

  • The information published on the seller's website is for informational purposes only. The seller, as an intermediary in the sale, does not assume any responsibility that this information is complete, correct in content and up-to-date. Photos, multimedia content, documents and descriptions do not guarantee event properties.
  • Ljubljana, October 2022